Privacy policy
Effective Date: March 2026
Last Updated: March 2026
At Olakh, operated by Mile Deep Designs LLP (“Olakh”, “we”, “our”, or “us”), your trust is of utmost importance. This Privacy Policy explains how we collect, use, store, disclose, and protect the personal information you provide when visiting www.byolakh.com (the “Website”). We are committed to handling your information responsibly and in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian laws. By accessing or using the Website, you agree to the practices outlined in this Privacy Policy.
Information We Collect
When you interact with Olakh, we may collect personal information that you voluntarily provide, such as your name, email address, phone number, billing and shipping addresses, and geographic details such as your city, state, and country. Payment details are processed securely by third-party payment gateways and are never stored by us.
We also collect certain technical information automatically when you browse the Website. This may include your IP address, device type, browser type, cookie identifiers, the pages you visit, the amount of time spent on each page, and the website that referred you to ours. Additionally, we collect information related to your orders, communication history, preferences, and any interactions you have with our customer care team.
How We Use Your Information
We use your information only for legitimate and necessary purposes. This includes processing and fulfilling your orders, sending confirmation messages and updates, responding to your enquiries, and offering customer support. Your information also helps us personalise and enhance your browsing experience, improve the functionality and performance of the Website, send marketing communications when you have given consent, and maintain the overall security and integrity of our platform. We may also use your information to comply with legal obligations or to prevent fraud or misuse. Olakh does not sell or rent your personal information to any third party.
Cookies and Tracking Technologies
Olakh uses cookies and similar technologies to recognise returning users, simplify navigation, personalise content, streamline checkout processes, and analyse Website performance. You can choose to disable cookies through your browser settings; however, doing so may limit your ability to use certain features or result in a less seamless experience.
Sharing Your Information
We may share your information with carefully chosen service providers who assist us in delivering our services. These partners may support functions such as payment processing, logistics and delivery, Website hosting, cloud storage, customer communication, and technology support. Each partner is contractually obligated to protect your data and use it solely for the purposes specified by us.
We may also share information when required by law, to comply with lawful requests made by authorities, to address security issues, or to enforce our Terms & Conditions. In the event that Mile Deep Designs LLP undergoes a merger, reorganisation, acquisition, or transfer of assets, your information may be safely transferred to the new entity. Such a change will be communicated on the Website. We do not share your information with third parties for their independent marketing or promotional purposes.
Cross-Border Transfers
Some of the systems or service providers we rely on may store or process information outside India. If your information is transferred internationally, it will be done through secure and legally compliant mechanisms, and always with the necessary contractual safeguards in place.
Your Rights and Choices
As a user, you have the right to access the information we hold about you, request corrections to inaccurate or incomplete data, withdraw any consent you previously provided, or request that your information be deleted, subject to legal or operational requirements. You may also limit certain types of processing. To exercise any of these rights, you may contact us at support@byolakh.com. We endeavour to respond to such requests within thirty days, in accordance with the IT Rules.
Data Security
We maintain strong security measures designed to safeguard your information against loss, misuse, or unauthorised access. These measures include encrypted data transmission, secure server environments, restricted access protocols for authorised personnel only, and periodic monitoring. While we take every reasonable precaution, no method of digital storage or transmission can guarantee absolute security. We encourage you to keep your login credentials confidential at all times.
Data Retention
We retain your personal information only for as long as necessary to provide our services, comply with legal or regulatory obligations, resolve disputes, or enforce our agreements. If you request the deletion of your information, we will honour the request unless a longer retention period is required by law.
Children’s Privacy
Olakh does not knowingly collect personal information from individuals under the age of sixteen without parental consent. If you believe that such information has been inadvertently collected, please contact us immediately so that we may remove it.
Third-Party Websites
Our Website may include links to external websites. We are not responsible for the privacy practices of these third-party platforms. We encourage you to review their respective privacy policies before sharing any personal information.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. Any changes will be posted on this page with an updated effective date. Your continued use of the Website after any changes are posted signifies your acceptance of the revised policy.
Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal information, you may contact us at:
Mile Deep Designs LLP
Email: support@byolakh.com
Phone: (+91) 77603 67171
Address: Pallod Farm PL 06, Phase 2A, S. No. 277-28,
Baner Gaon, Pune, Haveli, Maharashtra, India, 411045